FAQ

All projects differ depending on size and scope. We’ll quote you for the work once we’ve surveyed your home or received detailed information about the work you require. All quotes are fixed for 30 days and our prices are competitive.

We can turnaround most projects inside a day. Painting a garage door will take us a few hours, while painting a 4-bed semi will take us nearly a day. The guys at Marcus Edwards UPVC Limited always find the right balance between efficiency and good workmanship.

This is a very common frequently asked question about UPVC spray painting. We have a standard range of colours to choose from but we’re also able to mix custom colours for you. So, if you have your eye on something special, we’ll deliver.

At Marcus Edwards UPVC Limited, we offer you a choice. You can have it matte, satin or gloss. Matte has a 0% shine, satin has a 30% shine and gloss has a 100% shine. The choice is yours. Most of our customers go straight down the middle and opt for a satin finish.

Yes. We guarantee all our work for a period of 10-years. This kicks in from the date of project completion. It is a guarantee against defects arising from faulty workmanship and materials. The paint also has a manufacturer’s guarantee.

We need a sure footing to spray paint UPVC windows and UPVC trim above ground level. This is to meet our health and safety obligations. Depending on the height of the window, we will use a stable ladder or erect a small scaffolding platform. We have access to our own scaffolding so there’s no extra charge for this.

Marcus Edwards UPVC Limited always tidy up after ourselves. We dispose of all materials used in the spray-painting process, including masking tape, paper and sheeting. If applicable, we will return plant pots and furniture to their original position if needed. If we are painting indoors, we will sweep up and hoover any debris. Your room will be spotless.

Yes we do. Our quotes include VAT so if you’re VAT registered you can claim the VAT back on your next return. We have spray painted shop fronts, warehouses, parking gates, fences, windows, doors and masonry on commercial buildings. Please contact us for a custom quote – we aim to beat all quotes provided to businesses.

The paints we use on UPVC are UV resistant and waterproof. When applied properly, they bond with the plastic itself to form a durable and hardy surface. The finish itself will last at least 10-years. We’re so confident of this we provide a 10-year guarantee on the work. Beyond this period, it’s perfectly possible the paint will look as good as new, but we can’t say for sure with certainty.

If you are able bodied, we ask that you carefully move plant pots and garden furniture away from the spray zone. This is to protect your belongings, and also so we can build up our scaffolding. If we are also painting the internal UPVC on your home, we ask that you move belongings and furniture to another room if possible. If you are not able-bodied, or you are not capable of moving what needs to be moved, we can help with this on the day. However, we ask that you please give us a heads up because we may not be able to assist without prior notice. Items that are not moved are kept in place at your own risk.

No, so please do feel free to go about your normal business. If you have pets, we ask that you keep them away from the spray zone while we’re working. This is particularly important with cats.

We can only paint undamaged UPVC, or UPVC that has been repaired to a point where it’s flawless. This is necessary for the paint to form a durable bond with the plastic, and for us to provide you with our 10-year guarantee. UPVC can sometimes be repaired by a competent professional using a resin. This isn’t a service we provide though.

We work in all seasons with the usual time off on Bank Holidays and over the Christmas period. We can work in a wide range of conditions, although we can be forced to down tools if the weather is foul or the temperature isn’t right. With the solvent-based paints we use, UPVC can be painted at temperatures between 8°C and 32°C. Of course, it can be painted at below or higher than these temperatures, but at those temperatures, the paint doesn’t perform as intended – it dries irregularly and doesn’t turn out as durable as it needs to be. We also can’t paint in extremely wet weather.

We do not make a habit out of cancelling and we will always do our best to keep to our project dates and deadlines. If for any reason we have to cancel your project, we will rearrange your appointment for a day and a time that suits you. The same goes if you have to cancel on us. If we have to cancel because of the weather, we will do our best to give you lots of prior notice, but please note this isn’t always possible – the weather can turn anytime, so we may be forced to cancel the project at short notice. We might also have to cancel because of an unforeseen event, such as if we’re stuck on the motorway with no escape because of a car accident. In any case, we’ll rearrange your appointment for a day and time that suits you at no extra cost to yourself.

Yes, we can create and mix a colour match to a 99% accuracy. The most popular custom colours right now are greys, blacks and greens. Custom colours are a common request from our customers. We can match a colour to anything you provide, such as textiles or paint. We can also colour match a new window to an old window, or vice versa. If you have had a single UPVC unit replaced, you may find it’s a different colour to your existing units. We can mix a custom colour to match your windows together.

If your house is a listed building, then you should seek advice from your local planning authority about Listed Building Consent before having your windows spray painted. This is necessary to ensure the work is legal. Find out more here. It is normally the case that the outward appearance of a listed building cannot be altered without permission. Changing the colour of your windows may require permission, but this is not always the case, so we recommend seeking advice.